Privacy portal

Straight answers about how we collect, use and protect your information - and the choices you have.

Clear and transparent

We explain what information we collect and why we need it.

Handled securely

We take practical steps to protect the information entrusted to us.

You stay in control

You can ask about, update or exercise your rights over your personal data.

Your privacy matters

This notice applies to personal information handled by Rural & Country Energy Limited when trading as Horizon Commercial Solar Solutions.

Last updated: 23 September 2026

Information we collect

We may collect information you provide when you request an assessment, submit an enquiry, sign up for updates or contact our team. This may include:

  • Your name, job title and contact details.
  • Your business name, property type and site address.
  • Information about your energy use, requirements and proposed project.
  • Messages, notes and correspondence exchanged with our team.
  • Basic technical information about how our website is used.

How we use your information

We use personal information where it is necessary to respond to you, prepare and deliver our services, meet legal obligations or pursue legitimate business interests. This can include:

  • Responding to enquiries and arranging site assessments.
  • Designing, quoting for and managing commercial solar projects.
  • Providing customer service, maintenance and aftercare.
  • Improving our website, communications and services.
  • Sending relevant updates where you have asked to receive them or where the law permits.

Sharing and retaining information

We do not sell your personal information. We may share it with trusted suppliers and professional advisers where they help us operate the website or deliver your project, and with authorities where we are legally required to do so.

We keep information only for as long as it is reasonably needed for the purpose it was collected, including relevant legal, accounting, warranty and service requirements. We then securely delete or anonymise it.

Cookies and website data

Cookies are small files stored by your browser. Essential cookies may be used to keep the website working correctly. With your permission, additional cookies may help us understand website performance and improve your experience.

You can restrict or remove cookies through your browser settings. Blocking essential cookies may affect how parts of the website work.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase or restrict the use of your information.
  • Object to certain uses, including direct marketing.
  • Ask for information you provided in a portable format.
  • Withdraw consent where our use relies on your consent.

These rights can be subject to legal exceptions. We may need to verify your identity before completing a request.

Privacy enquiries

Want to ask about your information?

Contact our team with your request and enough detail for us to identify the information concerned. You may also raise a concern with the UK Information Commissioner's Office.

info@horizoncommercialsolar.co.uk

Elm House Farm Buildings, Saighton Lane, Saighton, Chester, CH3 6EN

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